Snapchat users have been struggling with certain issues since Tuesday morning after a major update rolled out. Many users have been reporting that Snapchat keeps logging them out while some of them couldn’t even log back in. Find out how to fix this problem.
The Snapchat app is experiencing issues in certain regions including the US, the UK, and other European countries. The app’s support handle on Twitter has acknowledged the problem and asked users to wait for some time as they continue to resolve them.
Meanwhile, if your Snapchat app also keeps you logging out of your account, we have shared certain workarounds that you can use in order to use the app. These solutions work every time when the Snapchat app starts causing any sort of trouble.
Snapchat Keeps Logging Me Out: What’s the issue?
Snapchat users have reported that the app keeps logging them out of their accounts and isn’t allowing them to log back in since a little before 9 AM ET on Tuesday. Some users have also reported that the app is freezing and crashing, and they couldn’t use it properly.
Downdetector, a reliable site that tells live statuses of websites and services, has received thousands of reports of Snapchat users facing certain problems. The website shows an extreme influx of reports and around 90%of them stated login issues as their chief problem.
Others have also reported app and server issues. Twitter, Reddit, and other social media platforms have several reports of users complaining about Snapchat while others were seen sharing memes on the issues.
The official Snapchat Support Twitter handle has acknowledged the problem. “We’re aware of an issue preventing some Snapchatters from logging in. Hang tight, we are looking into it and working on a fix!” they wrote in their response to the reports.
Why does Snapchat keep logging users out?
The Snapchat app is logging users out of their accounts due to a glitch in the latest patch. The issues started appearing after Snapchat rolled out a new update for the app. It was released on Monday, and it’s version 11.87.0.31 on iOS.
This has been confirmed by a Snapchat spokesperson to Express.co.uk, and he also revealed that a fix is on the way. Usually, updates are rolled out to fix existing bugs and introduce new features. However, sometimes they could backfire.
Major updates sometimes include new bugs that start troubling users. They are then fixed over a course of minor patches. Snapchat has recently introduced a flurry of features including a Snapchat+ subscription and its Friends Solar System.
How to Fix Snapchat Keeps Logging Out Issue?
Snapchat is experiencing problems and continues to log users out. However, it’s possible to resolve the issue temporarily until the company rolls out a permanent fix.
You can start by trying general solutions like checking your Internet connection, restarting the app, restarting the device, and clearing the app cache. After that, you can delete Snapchat and re-installing the app.
Update: Snapchat has rolled out a fix as confirmed by the support handle on Twitter. “The issue has been fixed! If you’re still having trouble, please let us know. Happy Snapping!” the Tweet said.
Start using the solutions below.
Solution-1: Update the Snapchat app
Snapchat has rolled out a new patch to fix the existing issues that users have been facing recently. It will automatically solve the Snapchat keeps logging out the issue and you’ll be able to use the app with ease.
Head over to the Play Store or App Store depending on your device. Now search “Snapchat” and open its page. Next, tap on the “Update” button and wait for the update to install.
Once the app is updated, launch it, log in to your account once, and use it as you normally would.
Solution-2: Turn Off Background Refresh for Snapchat
The “Background App Refresh” is an iOS feature that lets apps update their contents even when you’re not using them. When Snapchat updates itself, you have to log in to your account once. Thus, you can temporarily turn this feature off to stay logged in.
On your iPhone, follow these steps:
- Go to the Settings app.
- Tap on “General.”
- Next, find and tap on “Background App Refresh.”
- Now scroll down and find Snapchat in the list.
- Once found, turn the toggle to the “Off” position.
On your Android, follow these steps:
- Go to Settings.
- Tap on “Network & Internet.”
- Next, tap on “Mobile Network.”
- After that, tap on “App data usage.”
- Find and tap on Snapchat from the list.
- Tap on “Background data.”
- Finally, turn the feature off.
Note: On older Android devices, the feature is available as “Allow background data usage.”
That’s it. Now see if you can use Snapchat normally. Remember that you should turn the feature back on after some time as the feature lets the app stay updated at all times.
Solution-3: Revoke Third-Party Apps Access
If you use third-party apps with your Snapchat account, the app may repeatedly log you out due to security concerns. Hence, you just have to revoke access to these apps in order to solve the problem. Follow these steps:
- Launch the Snapchat app.
- Now go to your Profile.
- Next, open the app Settings.
- Find and tap on “Connected Apps.”
- Select the apps and choose “Remove.”
For now, unlink your account with all the third-party apps. After that, see if you can Snapchat normally now.
Is Snapchat Down Right Now?
Yes, Snapchat is partially down right now and experiencing issues in certain regions including the US, Canada, the UK, and several other European countries. Downdetector confirms that Snapchat users started facing trouble on Tuesday morning.
However, the intensity has lowered for now as the app continues to resolve the issues. If you’re still having trouble using your account in the app, you can wait for some time as a fix is being rolled out currently.
Meanwhile, you can report the issue to Snapchat via Twitter. Don’t forget to tag their support handle in your Tweets. We’ll keep you updated when the app restarts working normally. Make sure you keep visiting us.
Feel free to use the comment box if you have any other workarounds to solve problems with the Snapchat app.
