Diablo IV launched after much anticipation on June 5th this year. The action role-playing game is one of the most talked-about launches of the year, however, in the last few days, there have been multiple reports of the game crashing abruptly on PC.
Players are disappointed to find out that Diablo IV is frequently crashing or freezing at random times, which forces the game to close. The issue is limited to PCs so far. So what is the reason behind the error, and how can you fix it? Read on to find out.
Players Report Diablo IV Keeps Crashing on PC
The issue became prevalent in the last week, with more and more players facing error and connectivity problems. For some users, the game crashed and closed as soon as the screen loaded, while for others, it froze on loading a dungeon.
“My game crashed during the cutscene when I went to the guy’s cabin and examined the strange skull. Now that I’m back to the skull, I can’t click on it. What the hell do I do??” wrote a frustrated player.
On June 30th, Blizzard Entertainment finally acknowledged that they are working on resolving the issue. “We are aware of the reports of crashes and increased latency since the patch. Our teams are actually looking to existing threads on the subject collecting data for their investigations,” wrote the developers.
How to Fix Diablo IV Crash Issue on PC?
While Blizzard works on the error, here are some steps you can follow to try fixing the issue:
- Clear Cache: Delete shader cache by going to Windows Settings → System → Temporary Files. Then check every DirectX Shader Cache and click on remove.
- Check File Integrity: The game could crash due to some corrupt files in the installation directory. Check for damaged items by accessing the Batte.net client and clicking on Scan and Repair. This will replace the corrupt files.
- Update Graphics Preference: If the graphics are not set to High Performance, there is a possibility that Diablo IV could freeze. To make sure that the graphics are optimized for the game, go to Windows Settings and select Graphics. Then select Diablo IV, navigate to options, and check High Performance.
- Reinstall Diablo IV: If the above steps do not work, you can uninstall the game and reinstall it through the Battle.net app. The method has worked for a number of players.
Diablo 4 System Requirements
Additionally, the game can also crash if your PC does not fulfill the minimum system requirements. Here are the minimum and high requirements for Diablo IV:
Minimum Requirements:
- OS: 64-bit Windows 10 version 1909 or higher
- Processor: Intel Core i5-2500K / AMD FX-8350
- RAM: 8 GB
- Graphics: NVIDIA GeForce GTX 660 / AMD Radeon R9 280
- DirectX: Version 12
- Internet: Broadband Connection
- Storage: SSD with minimum 90 GB
High Graphics Requirements:
- OS: 64-bit Windows 10 version 1909 or higher
- Processor: Intel Core i7-8700K / AMD Ryzen 2700X
- RAM: 16 GB
- Graphics: NVIDIA GeForce RTX 2060 / AMD Radeon RX 5700 XT
- DirectX: Version 12
- Internet: Broadband Connection
- Storage: SSD with minimum 90 GB
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